Store Policies
- Each piece is handmade and one-of-a-kind.
- Expect slight variations in size, shape, and color.
- Colors may appear differently depending on your screen.
- Dimensions are listed for each item
- Ready-to-ship items: Mailed within 1–5 business days via USPS.
- Tracking information will be emailed once shipped.
- Not responsible for lost or stolen packages once in USPS possession.
- If damaged in transit, contact me within 2 business days with photos.
- At the moment we are unable to offer international shipping.
- If you need expedited shipping please contact us directly for a quote before purchase.
- Contact me within 10 days of purchase to initiate a return.
- Returns are issued as store credit once items are received in original condition.
- Customer is responsible for return shipping and insurance.
- Original shipping costs are non-refundable.
- Email PotterybyKatieLee@gmail.com to start a return.
- All mugs, bowls, plates, and other functional pieces are food-safe and dishwasher-safe.
- Wash before first use.
- For specific care questions, email PotterybyKatieLee@gmail.com